Available Enterprise

A Roadmap to Creating an Available Enterprise No 2

24th January 2013

Build internal support for availability

Employee expectations of availability are marginally even higher than those of customers according to the SunGard Availability Services-commissioned research* into appetites for availability that forms the basis of our white paper ‘Delivering the Available Enterprise’.

76% of employees and 75% of customers said it is crucial or very important. More than half (55%) believe employee demand for availability is driven in part by the increasing consumerisation of IT. What’s more, the trend looks likely to continue with the growth in demand for mobile and flexible working coupled with the need for system access by those working overseas.

You can make this grassroots demand for availability work for you when building the business case in your own organisation. In fact, several interviewees cited this as an effective strategy to secure senior management support and resources, pointing to the potential loss of revenues and/or talent on the one hand and anticipated productivity gains on the other.

The survey findings suggest you’ll have a receptive audience: four out of ten respondents claimed board members’ enthusiastic use of smartphones and tablets was the most important factor in their growing interest in availability!

Find out about the other milestones en route to becoming an available enterprise by downloading ‘Delivering the Available Enterprise’ now!

You can also download the Available Enterprise Infographic.

*Research conducted by Vanson Bourne in July 2012 involving interviews with 450 IT directors in organisations with 250 to 1,000 employees in the UK (250 interviewees), France (100) and the Nordics (100) across a wide range of business sectors. 

Keith Tilley is Executive Vice President for global sales and customer services, responsible for ensuring we meet our customers’ business objectives and achieve our goals by geography and account. Keith is also responsible for sales, marketing, consulting and customer services. His 35-plus years of business expertise keep Sungard Availability Services operating at the top its field around the world. Keith joined Sungard AS in November 2001 when the Company acquired Comdisco. Prior to that, he worked for Failsafe Roc Ltd., Istel and Rover Cars – progressing from the IT department to operations manager then moving into various commercial and product management roles. Initially working as business development director in the UK for FailSafe ROC, Keith has held roles in marketing, business development and service delivery before becoming managing director for Comdisco’s UK and European operations. During this time Keith managed the expansion of the business from a single line in only two locations, to multiple platforms and services including high availability and web services across nearly 30 facilities throughout Europe and India. Keith is a Chartered Director and is a co-opted member of the Confederation of British Industry’s South East Council, as well as vice-chair of Intellect’s membership committee.


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