A Roadmap to Creating an Available Enterprise No 3
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Pick your battles

When building a resilient IT infrastructure to deliver availability to the business few of us have the luxury of starting from scratch. Instead, most IT environments are a patchwork of physical and virtual technology, shiny new kit and ancient legacy systems.

As our research* showed, lack of dedicated budget to invest in availability is a distinct challenge for a third of all respondents but particularly acute for IT directors in the UK (38%). This is compounded by a shortage of other resources such as specialist skills, which was an issue for a third of interviewees.

However, this is not an insurmountable problem. Not all systems and applications are equally critical and prioritising the most important can bring disproportionate benefits. So the first step in the journey to ICT availability should be to map all systems and identify the most important in terms of customer expectations and employee productivity. Any systems that do not directly impact on those two central concerns can be tackled when funds and resources allow.

Find out about the other milestones en route to becoming an available enterprise by downloading ‘Delivering the Available Enterprise’ now!

You can also download the Available Enterprise Infographic.

*Research conducted by Vanson Bourne in July 2012 involving interviews with 450 IT directors in organisations with 250 to 1,000 employees in the UK (250 interviewees), France (100) and the Nordics (100) across a wide range of business sectors.

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About Keith Tilley

Keith Tilley is Executive Vice President for global sales and customer services, responsible for ensuring we meet our customers’ business objectives and achieve our goals by geography and account. Keith is also responsible for sales, marketing, consulting and customer services. His 35-plus years of business expertise keep Sungard Availability Services operating at the top its field around the world. Keith joined Sungard AS in November 2001 when the Company acquired Comdisco. Prior to that, he worked for Failsafe Roc Ltd., Istel and Rover Cars – progressing from the IT department to operations manager then moving into various commercial and product management roles. Initially working as business development director in the UK for FailSafe ROC, Keith has held roles in marketing, business development and service delivery before becoming managing director for Comdisco’s UK and European operations. During this time Keith managed the expansion of the business from a single line in only two locations, to multiple platforms and services including high availability and web services across nearly 30 facilities throughout Europe and India. Keith is a Chartered Director and is a co-opted member of the Confederation of British Industry’s South East Council, as well as vice-chair of Intellect’s membership committee.
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