Available Enterprise

Roadmap to Creating an Available Enterprise No 4

4th February 2013

Use availability to get ahead

The research* for our white paper ‘Delivering the Available Enterprise’ shows firms that invest in availability not only expect to enjoy a tangible return on their investment (99% of respondents) but have already realised quantifiable benefits. Interviewees cited increased productivity (41%), improved customer satisfaction (35%) and competitiveness (32%) as the top three gains.

Notably, almost a quarter (24%) claimed they had increased flexibility and agility – essential characteristics when seeking to gain a competitive advantage by responding rapidly to changing market conditions and exploiting opportunities that arise.

However, firms that rely on differentiating themselves from the competition by offering innovative services designed to add value must first get the basics right. This point is well illustrated by the IT partner of a leading Edinburgh fund manager who says, “Extra value services are the ‘icing on the cake’… but the cake has to be made really well.”

In light of this, it is perhaps unsurprising that the organisations surveyed predicted they would devote a fifth of their IT budget to improving availability performance over the next two years.

Find out about the other milestones en route to becoming an available enterprise by downloading ‘Delivering the Available Enterprise’ now!

You can also download the Available Enterprise Infographic.

*Research conducted by Vanson Bourne in July 2012 involving interviews with 450 IT directors in organisations with 250 to 1,000 employees in the UK (250 interviewees), France (100) and the Nordics (100) across a wide range of business sectors. 

Keith Tilley is Executive Vice President for global sales and customer services, responsible for ensuring we meet our customers’ business objectives and achieve our goals by geography and account. Keith is also responsible for sales, marketing, consulting and customer services. His 35-plus years of business expertise keep Sungard Availability Services operating at the top its field around the world. Keith joined Sungard AS in November 2001 when the Company acquired Comdisco. Prior to that, he worked for Failsafe Roc Ltd., Istel and Rover Cars – progressing from the IT department to operations manager then moving into various commercial and product management roles. Initially working as business development director in the UK for FailSafe ROC, Keith has held roles in marketing, business development and service delivery before becoming managing director for Comdisco’s UK and European operations. During this time Keith managed the expansion of the business from a single line in only two locations, to multiple platforms and services including high availability and web services across nearly 30 facilities throughout Europe and India. Keith is a Chartered Director and is a co-opted member of the Confederation of British Industry’s South East Council, as well as vice-chair of Intellect’s membership committee.


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