Cloud Computing

Customers need to know they can retrieve and delete data from Cloud Services whenever necessary

25th April 2013

Of those surveyed, 37% remain uncertain (22% fifty-fifty, 15% not confident) that they can transfer data to and from cloud based services quickly and easily and in accordance with European regulatory directives.

The overall findings indicate that confidence increases/decreases in line with the size of the organisation – 38% said they were very confident, but that number rose to 59% among companies employing over 20,000 people, suggesting that larger companies which have already outsourced greater volumes of information to third party hosting companies are more familiar with, and therefore less uncertain about, the processes involved.

Remaining concerns can be addressed to a certain extent via hybrid cloud platforms that store some data and legacy applications in hosted environments and others on-premises where data regulation or security and performance concerns demand it is hosted locally. They are also solved by SLAs and terms and conditions offered by some private-hosted and dedicated cloud services whose providers have sufficient data centre footprint of their own to guarantee that sensitive information stays either within its country of origin or the regional boundaries set out by data protection regulation, and can be quickly retrieved to meet the terms of subject access requests and eDisclosure directives for example.

Where data is hosted off-premises, terms that ensure any data returned to the customer is in a format which enables continued processing are crucial. Cloud service providers must be able to show that they delete all of the customer’s information when that customer terminates the contract and that no other copies are retained within their own cloud architecture, back up sets or the architecture owned by any subcontractor, partner or equipment supplier the cloud service provider may use. Efficient provisioning, migration, management and auditing controls are important here as are network connectivity and security mechanisms that guarantee adequate bandwidth and data integrity when information is being transmitted between sites.

Confidence in efficient data transfer and retrieval from and between cloud services is not universal

Confidence in efficient data transfer and retrieval from and between cloud services is not universal

Download the full Cloud Workload Migration White Paper

Keith Tilley is Executive Vice President for global sales and customer services, responsible for ensuring we meet our customers’ business objectives and achieve our goals by geography and account. Keith is also responsible for sales, marketing, consulting and customer services. His 35-plus years of business expertise keep Sungard Availability Services operating at the top its field around the world. Keith joined Sungard AS in November 2001 when the Company acquired Comdisco. Prior to that, he worked for Failsafe Roc Ltd., Istel and Rover Cars – progressing from the IT department to operations manager then moving into various commercial and product management roles. Initially working as business development director in the UK for FailSafe ROC, Keith has held roles in marketing, business development and service delivery before becoming managing director for Comdisco’s UK and European operations. During this time Keith managed the expansion of the business from a single line in only two locations, to multiple platforms and services including high availability and web services across nearly 30 facilities throughout Europe and India. Keith is a Chartered Director and is a co-opted member of the Confederation of British Industry’s South East Council, as well as vice-chair of Intellect’s membership committee.


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