Customers need to know they can retrieve and delete data from Cloud Services whenever necessary

Of those surveyed, 37% remain uncertain (22% fifty-fifty, 15% not confident) that they can transfer data to and from cloud based services quickly and easily and in accordance with European regulatory directives.

The overall findings indicate that confidence increases/decreases in line with the size of the organisation – 38% said they were very confident, but that number rose to 59% among companies employing over 20,000 people, suggesting that larger companies which have already outsourced greater volumes of information to third party hosting companies are more familiar with, and therefore less uncertain about, the processes involved.

Remaining concerns can be addressed to a certain extent via hybrid cloud platforms that store some data and legacy applications in hosted environments and others on-premises where data regulation or security and performance concerns demand it is hosted locally. They are also solved by SLAs and terms and conditions offered by some private-hosted and dedicated cloud services whose providers have sufficient data centre footprint of their own to guarantee that sensitive information stays either within its country of origin or the regional boundaries set out by data protection regulation, and can be quickly retrieved to meet the terms of subject access requests and eDisclosure directives for example.

Where data is hosted off-premises, terms that ensure any data returned to the customer is in a format which enables continued processing are crucial. Cloud service providers must be able to show that they delete all of the customer’s information when that customer terminates the contract and that no other copies are retained within their own cloud architecture, back up sets or the architecture owned by any subcontractor, partner or equipment supplier the cloud service provider may use. Efficient provisioning, migration, management and auditing controls are important here as are network connectivity and security mechanisms that guarantee adequate bandwidth and data integrity when information is being transmitted between sites.

Confidence in efficient data transfer and retrieval from and between cloud services is not universal

Confidence in efficient data transfer and retrieval from and between cloud services is not universal

Download the full Cloud Workload Migration White Paper


About Keith Tilley

As Executive Vice President, Europe and UK&I Managing Director, Keith is responsible for day-to-day profit and loss accounts and all aspects of sales, marketing, delivery and development. Keith’s role includes overseeing over 3,000 customers across Europe and his vision as managing director is to drive the company towards its goal of being the first choice provider of Information Availability solutions. With 30 years of business expertise, Keith keeps SunGard Availability Services’ European operations at the top its field. Keith joined SunGard in November 2001 when it acquired Comdisco. Prior to that, he worked for Failsafe Roc Ltd., Istel and Rover Cars—progressing from the IT department to operations manager then moving into various commercial and product management roles.
Cloud Computing, Enterprise Cloud, GCloud, Hybrid Cloud, IaaS, Infrastructure as a Service, Uncategorized, , , , Permalink

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