Customers depend on Office Depot, the global supplier of office products and services, to supply the business essentials they need when they need them. That’s why Office Depot relies on a range of recovery solutions from SunGard Availability Services to ensure it can continue to provide its usual high standard of service even if disaster strikes.
Office Depot contracts workplace positions at various SunGard Workplace Recovery Centres throughout the UK
. These fully equipped, highly resilient sites give Office Depot access to all the technology and office accommodation it would need in the event it is unable to conduct business as usual from its own premises for any reason.
Sandra Witton, Business Continuity Manager, UK & Ireland, explains, “Hardware failure, power loss, fire and flooding are just some of the many threats that could cause business disruption. Customer service is of paramount importance to us so it is vital we are able to continue to remain in contact with customers and ensure they receive the office supplies they need, no matter what.”
With SunGard’s support, Office Depot has the reassurance of knowing that if a major incident befalls its business, it will be up and running again within five hours. Office Depot considered several business continuity (BC) providers but ultimately chose SunGard as its partner because the two companies share similar values. According to Sandra, “We felt comfortable doing business with SunGard. Their ethos of integrity, professionalism and emphasis on customer service matches our own. This gave them the competitive edge.”